FAQ
GREEN LLAMA
What is Green Llama?
Green Llama is a company that offers eco-friendly cleaning products designed to minimize waste, maximize clean, and protect the planet. Our products use non-toxic ingredients, and we use compostable packaging and zero plastic wherever possible.
Who is behind Green Llama?
Green Llama is a team of eco-conscious individuals dedicated to providing effective, planet-friendly cleaning solutions. We believe in minimizing waste, maximizing clean, and making a positive impact on our environment. For more about our story, please visit our About Us page.
Are you cruelty-free?
Yes! Green Llama is Leaping Bunny certified! We do not test on animals, especially not on green llamas.
How is Green Llama Clean contributing to the community?
We're committed to making a positive impact on the environment and our community.
How can I contact Green Llama Clean if I have more questions?
You can reach us through our contact form on our website HERE or by emailing us directly. We're always here to help answer any questions you have about our products or initiatives.
How can I get involved in Green Llama Clean's environmental initiatives?
There are several ways you can get involved! By choosing our products, you're already supporting our mission. You can also participate in our campaigns like Plastic Free July, follow and share our content on social media, and engage with our community.
How can I contact Green Llama Clean's customer service?
You can reach our customer service team by email at help@greenllamaclean.com, or through the "Contact Us" form on our website. We aim to respond to all inquiries within 24 hours.
Does Green Llama collaborate with other businesses for environmental initiatives?
Yes, we're always interested in partnering with like-minded businesses to further our mission of environmental sustainability. For collaboration inquiries, please contact us at help@greenllamaclean.com or through our Contact Form.
Can I purchase Green Llama Clean's products in physical stores?
Currently, Green Llama Clean's products are available online through our website, Amazon and Local Coops and Refilleries. This allows us to provide the most cost-effective and efficient service to our customers. We offer fast shipping throughout the USA.
What methods of payment does Green Llama Clean accept?
We accept a variety of payment methods, including major credit cards, PayPal, and Apple Pay. We use secure payment processing to ensure your information is protected.
What is Green Llama Clean's 100% Clean Home Guarantee?
We're so confident in the cleaning power of our products that we offer a 100% Clean Home Guarantee. If you're not completely satisfied with the cleaning results within the first 90 days of use, we'll give you your money back. No questions asked.
How is Green Llama committed to sustainability?
Our commitment to sustainability is reflected in our product design, ingredient sourcing, and packaging. Our products are made from natural ingredients, our packaging is designed to be minimal and eco-friendly, and we encourage a refill-and-reuse model to reduce waste.
SUBSCRIPTION'S
What is the product subscription service for Green Llama Cleaners?
The product subscription service is a convenient and eco-friendly way to get your favorite cleaning products delivered to your door every month. You can choose from a variety of natural and biodegradable products, such as laundry detergent, dish soap, all-purpose cleaner, and more.
How do I access the product subscription service?
We're so confident in the cleaning power of our products that we offer a 100% Clean Home Guarantee. If you're not completely satisfied with the cleaning results within the first 90 days of use, we'll give you your money back. No questions asked.
What are the benefits of the product subscription service?
The product subscription service offers you many benefits, such as:
- Saving money: You get a 20% discount on every order and free shipping on orders over $40.
- Saving time: You don't have to worry about running out of cleaning products or going to the store. We deliver them to you automatically.
- Saving the planet: You reduce your environmental impact by using natural and biodegradable products and recyclable packaging.
GREEN LLAMA PRODUCTS
What are the benefits of Green Llama's products?
Green Llama's products are designed to be tough on dirt but gentle on the planet. They use non-toxic ingredients and offer excellent cleaning results. Our packaging is compostable, helping to reduce
your carbon footprint. Plus, our refillable glass bottles and refill tablets system help minimize waste.
How does it work?
Add a refill tablet to a bottle, add 16 oz of warm water, wait until dissolved and clean.
How much Laundry Powder to use on regular and thougher laundry days?
Use a scoop (about 1 full tablespoon) of our potent formula for regular loads.
A little extra is recommended for tougher laundry days.
Are your ingredients non-toxic/ biodegradable?
Yes! Our ingredients have been selected to minimize risk to the environment, occur naturally or are derived from natural sources. As such, you can find our ingredients on the Environmental protection Agencies’ Safer Choice list (LINK) , and you will not find them on either the EWG Unacceptable List or the Prop 65 Banned Ingredients List.
Are you cruelty-free?
Yes! Green Llama is Leaping Bunny Certified - We do not test on animals, especially not on green llamas.
Is this a disinfectant?
No, these cleaners are made for removing grease, grime and dirt in general (and they do a great job).
That being said, keep your eyes pealed for our upcoming product launches. We may have something up our sleeves :-)
Why has my cleaner gone a little cloudy?
Under cold conditions (much lower than room temperature), some of the cleaning ingredients can fall out of solution (precipitate). You can solve this by warming the cleaner back up.
Why doesn't my cleaner smell as strongly?
We use essential oils for our fragrances and these can degrade over time by oxidation. Don't worry, the cleaners will still work great!
What are your bottles made of?
Our bottles are 16oz glass screen printed with eco-friendly ink. The trigger spray is 100% recyclable plastic, and the bottom sleeves are silicone.
Do my Green Llama glass bottles need to be cleaned?
Yes, we recommend rinsing the bottles well between each use.
Can I use Green Llama Clean's products on all surfaces?
Our products are designed to be safe and effective on a variety of surfaces. However, we always recommend doing a small spot test on an inconspicuous area first, particularly with delicate or porous surfaces.
Where are Green Llama Clean's products made?
Our products are proudly made in the USA, ensuring high-quality standards and supporting local industries.
What if a product I want is out of stock?
We work hard to keep all our products in stock. However, if an item is out of stock, we encourage you to sign up for notifications on the product page. You'll receive an email as soon as the item is available again.
What is the shelf life of Green Llama Clean products?
All our products have a shelf life of two years when unopened. After opening, we recommend using the product within one year for optimal performance.
Can I subscribe to Green Llama Clean's products?
Yes, we offer a subscription service HERE where you can choose to have your favourite products delivered to your door on a regular basis. You can customize your subscription to fit your needs, and you can cancel at any time.
What is a Green Llama solid dish soap bar?
Our Solid Dish Soap Bar is a zero-waste alternative to traditional dish soap. Just wet your brush or sponge, rub it over the soap bar, and wash your dishes as usual. It's powerful against grease and gentle on the planet!
What are the benefits of Green Llama Clean's products?
Green Llama Clean's products are designed to be tough on dirt but gentle on the planet. They use non-toxic ingredients and offer excellent cleaning results. Our packaging is compostable, helping to reduce your carbon footprint. Plus, our refillable glass bottles and refill tablets system help minimize waste.
What are the environmental benefits of using Green Llama Clean's products?
Using Green Llama Clean's products helps to reduce your carbon footprint, protect the ocean from plastic waste, and contribute to a more sustainable future. Our products are designed to be as eco-friendly as possible, from the ingredients we use to our packaging and distribution methods.
Are Green Llama Clean's products vegan and cruelty-free?
Yes, all our products are vegan and cruelty-free. We believe in respecting all life, and we're committed to not testing our products on animals.
Is the packaging of Green Llama Clean's products recyclable?
Yes, our packaging is not only recyclable but also compostable. We are committed to reducing plastic waste, and we use zero plastic in our forever-protected glass bottles.
What does it mean that your products are "biodegradable"?
Biodegradable means that a product can be broken down by natural processes (like bacteria or other living organisms) without harming the environment. All Green Llama Clean products are biodegradable, meaning they won't contribute to pollution in our waterways or soil.
Are Green Llama Clean products septic-safe?
Yes, our products are septic-safe. They are formulated to be biodegradable and won't disrupt the natural bacteria in your septic system.
What is TVA certification in Green Llama packaging?
TVA (The Vegan Association) certification indicates that our packaging is 100% vegan and cruelty-free. It means no animal products or by-products are used in the manufacturing process, and no animal testing has been conducted at any stage.
What is Green Llama's packaging made from?
Our packaging is made from a variety of sustainable materials. Our refill pods are compostable, our bottles are made from glass and are meant to be reused, and our shipping materials are recyclable.
Are Green Llama products non-toxic?
Yes, our products are non-toxic. We don’t use harsh or harmful chemicals, making our products safe for you, your family, and the environment.
How do the refill tablets work?
Our refill tablets are a concentrated form of our cleaning solutions. You simply drop a tablet into one of our forever-protected glass bottles, add 16 oz of warm water, and shake the bottle to mix the cleaning solution. It's a simple, effective, and eco-friendly way to clean.
Where should I load Green Llama laundry powder in my washing machine?
You can add Green Llama laundry powder directly into the drum of your washing machine before adding clothes. For machines with a dedicated detergent compartment, place the powder in that section.
Do I need to use Green Llama bottles for your cleaning solutions?
While our refill tablets are designed to work perfectly with our Green Llama bottles, they can also be used with any clean, empty spray bottle. Just ensure the bottle can hold at least 16 oz of solution.
FAQ
SHIPPING AND RETURNS
Where do you ship?
We ship anywhere in the USA.
How does carbon neutral shipping work?
We use industry models to determine the amount of CO2 that is released into the atmosphere for each shipment, and then we give the amount of money needed to offset those emissions. These carbon credits are purchased through Pachama to support their conservation, reforestation and regrowth projects. While we know carbon neutral shipping is not the perfect solution to climate change, it is a necessary tool.
Can I return my purchase?
Yes, purchases within 90 days are eligible for returns, except for refill items, which do not need to be returned.
How do I prepare my item for a return?
Items should be returned in their original condition and packaging. Include your receipt or proof of purchase in the package.
Will I be charged for return shipping?
Initially, you'll cover the shipping costs. However, we refund these costs along with your purchase amount after processing your return.
How long does it take to receive a refund?
After we inspect your returned item, we’ll process your refund. Expect the refund, including shipping costs, within a few days depending on your bank’s processing times.
What items are non-returnable?
Refill items don’t need to be returned. For all other non-refill items, follow our simple return steps.
How does Green Llama ensure a sustainable return process?
We prioritize eco-friendly packaging and processes, encouraging customers to reuse original packaging for returns. Our mission is sustainability in every action, including returns.