FAQs
PRODUCTS
FAQ
What is Green Llama?
Green Llama is a company that offers eco-friendly cleaning products designed to minimize waste, maximize clean, and protect the planet. Our products use non-toxic ingredients, and we use compostable packaging and zero plastic wherever possible.
What are the benefits of Green Llama's products?
Green Llama's products are designed to be tough on dirt but gentle on the planet. They use non-toxic ingredients and offer excellent cleaning results. Our packaging is compostable, helping to reduce
your carbon footprint. Plus, our refillable glass bottles and refill tablets system help minimize waste.
How does it work?
Answer ContSimply add a refill pod to a bottle, add 16 oz of warm water, shake and clean.Our refills should only take 1-2 minutes to dissolve in warm water which is much faster than tablets.ent
Are your ingredients non-toxic/ biodegradable?
Yes! Our ingredients have been selected to minimize risk to the environment, occur naturally or are derived from natural sources. As such, you can find our ingredients on the Environmental protection Agencies’ Safer Choice list (https://www.epa.gov/saferchoice/safer-ingredients#scil), and you will not find them on either the EWG Unacceptable List or the Prop 65 Banned Ingredients List.
Is the pod material eco-friendly?
Our pods are made from PVA, a water soluble, biodegradable material.
To be a little more scientific and for anyone interested, PVA is broken down by a number of biological organisms including certain gram-negative and gram-positive bacteria as well as the penicillium genus of fungi (that's the same group that produces the antibiotic, penicillin, which is way cool BTW). The latter fungi is globally widespread. You can read about some of this in the following article by Kawei et al., 2009 (https://link.springer.com/article/10.1007%2Fs00253-009-2113-6).
Are you cruelty-free?
Yes! We do not test on animals, especially not on green llamas.
Is this a disinfectant?
No, these cleaners are made for removing grease, grime and dirt in general (and they do a great job).
That being said, keep your eyes pealed for our upcoming product launches. We may have something up our sleeves :-)
Why has my cleaner gone a little cloudy?
Under cold conditions (much lower than room temperature), some of the cleaning ingredients can fall out of solution (precipitate). You can solve this by warming the cleaner back up.
Why doesn't my cleaner smell as strongly?
We use essential oils for our fragrances and these can degrade over time by oxidation. Don't worry, the cleaners will still work great!
What are your bottles made of?
Our bottles are 16oz glass screen printed with eco-friendly ink. The trigger spray is 100% recyclable plastic, and the bottom sleeves are silicone.
Do my Green Llama glass bottles need to be cleaned?
Yes, we recommend rinsing the bottles well between each use.
SHIPPING & RETURNS
FAQ
What is your return/ exchange policy?
We will give a full refund or exchange unused items returned within 30 days. Green Llama will not cover the cost of shipping for returns or exchanges. If your product is damaged, we will give a full refund or replacement.
Where do you ship?
We ship anywhere in the USA.
How does carbon neutral shipping work?
We use industry models to determine the amount of CO2 that is released into the atmosphere for each shipment, and then we give the amount of money needed to offset those emissions. These carbon credits are purchased through Pachama to support their conservation, reforestation and regrowth projects. While we know carbon neutral shipping is not the perfect solution to climate change, it is a necessary tool.