Privacy policy
This Privacy Policy describes how greenllamaclean.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
Customer support information
- Examples of Personal Information collected: Name, email
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: inhouse.
SMS and Phone Number Usage
- Examples of Personal Information collected: phone number, SMS consent status.
- Purpose of collection: to send order updates, shipping notifications, and customer support messages; to provide marketing and promotional text messages if you have opted in.
- Source of collection: collected directly from you when you provide your phone number at checkout, sign up via web form, or opt-in to receive SMS marketing.
- Disclosure for a business purpose: phone numbers may be shared with our SMS delivery partners (such as Twilio, Klaviyo, or Shopify SMS) solely for the purpose of sending text messages.
- Your rights: you can opt out of SMS marketing at any time by replying “STOP” to a message you receive. For transactional texts (such as order or shipping updates), you may adjust your preferences in your account settings or by contacting customer support. Message and data rates may apply depending on your mobile carrier.
- Compliance: We comply with the U.S. Telephone Consumer Protection Act (TCPA) and other applicable regulations. SMS consent is never a condition of purchase.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you...
FAQ - SMS and Privacy
- Will I receive text messages without opting in?
- No. We only send marketing texts if you explicitly consent. You may still receive transactional texts related to your order.
- How do I opt out of SMS marketing?
- Reply “STOP” to any marketing message or update your preferences in your account settings.
- Do message and data rates apply?
- Yes. Standard carrier rates may apply depending on your plan.
- Is SMS consent required to make a purchase?
- No. SMS consent is never required to complete a purchase.
- Who do you share my phone number with?
- We only share phone numbers with our SMS delivery partners for the sole purpose of sending texts you consent to receive.
Last updated: 12-Sep-2025