Frequently Asked Questions

Green Llama is your friendly partner in the fight for a cleaner home and a healthier planet! We create powerful, plant and mineral-based cleaning products that work just as hard as the big brands, without the plastic waste, harsh chemicals, or greenwashing. Our mission? To turn everyday cleaning into an act of protection and preservation for what matters most.

That's the Power of Positive Cleaning™ in action:

• ✓ Non-toxic, EPA Safer Choice certified ingredients that protect your family
• ✓ Plastic-free, refillable systems with compostable packaging that preserve our planet
• ✓ Performance that beats Windex (we tested it!) so you never compromise
• ✓ Women-owned, planet-powered, and proud of it

Green Llama is founded by Kay Baker (CEO) and led by a passionate team of eco-warriors who believe small companies can make big impact! We're not just another cleaning brand - we're your neighbors, parents, and fellow planet-protectors who got tired of choosing between products that work and products that are safe.

Every day, we're dedicated to proving that effective, planet-friendly cleaning solutions aren't just possible - they're better. We believe in minimizing waste, maximizing clean, and making every bottle a victory for your family and our shared planet.

Absolutely! Green Llama is Leaping Bunny certified, which means we're 100% cruelty-free. We would never test on animals - especially not on green llamas! 🦙

Our commitment goes beyond just avoiding animal testing. Every ingredient we choose is selected with compassion for all living beings, because we believe great cleaning shouldn't come at anyone's expense.

We're building a movement, one clean home at a time! Beyond creating safer products, we're actively involved in environmental education, plastic reduction initiatives, and supporting local communities.

Every Green Llama purchase helps fund reforestation projects through our carbon-neutral shipping program. Plus, we partner with local refilleries and co-ops to make sustainable cleaning accessible in your neighborhood. Together, we're proving that small companies can lead big change!

We love hearing from our Green Llama family! Whether you have questions about ingredients, need cleaning tips, or want to share your success stories, we're here for you.

Reach out to us at help@greenllamaclean.com or use our contact form. We aim to respond within 24 hours because your questions deserve quick, helpful answers. After all, we're in this together!

There are several ways you can get involved! By choosing our products, you're already supporting our mission. You can also participate in our campaigns like Plastic Free July, follow and share our content on social media, and engage with our community.

You can reach our customer service team by email at help@greenllamaclean.com, or through the "Contact Us" form on our website. We aim to respond to all inquiries within 24 hours.

Yes, we're always interested in partnering with like-minded businesses to further our mission of environmental sustainability. For collaboration inquiries, please contact us at help@greenllamaclean.com or through our Contact Form.

Currently, Green Llama Clean's products are available online through our website, Amazon and Local Coops and Refilleries. This allows us to provide the most cost-effective and efficient service to our customers. We offer fast shipping throughout the USA.

We accept a variety of payment methods, including major credit cards, PayPal, and Apple Pay. We use secure payment processing to ensure your information is protected.

Yes! We're so confident in our products that we offer a 100% Clean Home Guarantee. If you're not completely thrilled with your cleaning results within 90 days, we'll refund every penny - no questions asked, no hoops to jump through.

Your satisfaction means everything to us because when you succeed, we all succeed in making the world a little cleaner and greener. It's a win-win that we absolutely love!

Our commitment to sustainability is reflected in our product design, ingredient sourcing, and packaging. Our products are made from natural ingredients, our packaging is designed to be minimal and eco-friendly, and we encourage a refill-and-reuse model to reduce waste.

The product subscription service is a convenient and eco-friendly way to get your favorite cleaning products delivered to your door every month. You can choose from a variety of natural and biodegradable products, such as laundry detergent, dish soap, all-purpose cleaner, and more.

We're so confident in the cleaning power of our products that we offer a 100% Clean Home Guarantee. If you're not completely satisfied with the cleaning results within the first 90 days of use, we'll give you your money back. No questions asked.

Our subscription service is like having a cleaning superhero that never forgets! Get your favorite Green Llama products delivered automatically, so you never run out of the good stuff.

Here's why our customers love it:

• Save money: 15% off every order plus free shipping on orders over $35
• Save time: No more last-minute store runs or running out of cleaner mid-mess
• Save the planet: Consistent refills mean fewer plastic bottles and more impact
• Total flexibility: Change, skip, or cancel anytime with one click

Green Llama products are tough on dirt but gentle on everything that matters! Our plant-powered formulas deliver professional-strength cleaning while keeping your family, pets, and planet safe.

Here's what makes us different:

• ✓ Performance: Beats Windex in head-to-head tests (seriously!)
• ✓ Safety: EPA Safer Choice certified - safe enough to use while kids "help"
• ✓ Sustainability: Compostable packaging saves 5 plastic bottles per refill
• ✓ Value: Our refill system saves you 70% compared to buying new bottles

That's the Power of Positive Cleaning - where every spray protects what matters most! 🌿

It's beautifully simple! Drop one concentrated refill tablet into your reusable glass bottle, add 16 oz of warm water, give it a gentle shake, and watch the magic happen. In just minutes, you've got a full-strength cleaner ready to tackle any mess!

Pro tip from Llaina: Let it sit for a minute after shaking to ensure complete dissolving. Your cleaner will be crystal clear and ready to make your home sparkle! ✨

Use a scoop (about 1 full tablespoon) of our potent formula for regular loads. A little extra is recommended for tougher laundry days.

Absolutely! Every single ingredient has been carefully selected to minimize risk to the environment and your family. We're proud that you can find all our ingredients on the EPA's Safer Choice list - that's their gold standard for safety!

What you WON'T find in our products: Anything on the EWG Unacceptable List or Prop 65 Banned Ingredients List. We believe in radical transparency because you deserve to know exactly what's cleaning your home.

Our formulas biodegrade completely in 28 days (OECD 301B tested), so they return safely to nature after protecting your home. That's cleaning with a conscience! 🌱

Yes! Green Llama is Leaping Bunny Certified - We do not test on animals, especially not on green llamas.

Our current cleaners are powerful grease and grime fighters (and they're amazing at it!), but they're not disinfectants. We focus on what we do best: removing dirt, grease, and everyday messes naturally and effectively.

That said, keep your eyes peeled for exciting product launches ahead! Llaina may have some new tricks up her cape... 😉 Follow us on social media to be the first to know about new additions to our superhero cleaning arsenal!

No worries at all! When temperatures drop way below room temperature, some natural cleaning ingredients can temporarily separate (it's called precipitation - totally normal for plant-based formulas!).

Easy fix: Just warm your cleaner back up to room temperature, give it a gentle shake, and you're good to go! This is actually a sign that we're using real, natural ingredients instead of synthetic stabilizers. Nature doing its thing! 🌿

We use pure essential oils for our fragrances, and like all natural ingredients, they can fade over time through oxidation. The good news? Your cleaner still works just as powerfully!

Think of it like how fresh herbs lose their aroma but keep their flavor. Our cleaning power stays strong even if the scent softens. Plus, this natural fading is actually proof that we're using real essential oils, not synthetic fragrances. Authentic ingredients for the win! 🌸

Our bottles are beautifully crafted from 16oz glass and screen-printed with eco-friendly ink - built to last and designed to be treasured! The trigger spray is made from 100% recyclable plastic, and those comfy bottom sleeves are silicone for a perfect grip.

These aren't just containers - they're your forever cleaning companions, designed to be refilled hundreds of times. Every refill means one less plastic bottle in a landfill. Small action, big impact! 🌍

Yes! A quick rinse between refills keeps your bottles in perfect condition and ensures optimal cleaning performance. Think of it as a fresh start for each new batch of cleaner.

Llaina's tip: Rinse with warm water, let air dry, and your bottle is ready for its next refill adventure! This simple step helps maintain the quality and effectiveness you expect from every spray. 💧

Our products work beautifully on most household surfaces! From countertops to windows, appliances to bathroom fixtures - we've got you covered with safe, effective cleaning power.

Smart cleaning tip: For delicate or porous surfaces (like natural stone or antiques), we always recommend testing in a small, hidden area first. It's a simple step that ensures perfect results every time. When in doubt, our customer service team is always happy to help guide you to the right solution! 🏠

Our products are proudly made in the USA, ensuring high-quality standards and supporting local industries.

We work hard to keep all our products in stock. However, if an item is out of stock, we encourage you to sign up for notifications on the product page. You'll receive an email as soon as the item is available again.

All our products have a shelf life of two years when unopened. After opening, we recommend using the product within one year for optimal performance.

Yes, we offer a subscription service where you can choose to have your favourite products delivered to your door on a regular basis. You can customize your subscription to fit your needs, and you can cancel at any time.

Our Solid Dish Soap Bar is a zero-waste alternative to traditional dish soap. Just wet your brush or sponge, rub it over the soap bar, and wash your dishes as usual. It's powerful against grease and gentle on the planet!

Using Green Llama Clean's products helps to reduce your carbon footprint, protect the ocean from plastic waste, and contribute to a more sustainable future. Our products are designed to be as eco-friendly as possible, from the ingredients we use to our packaging and distribution methods.

Yes, all our products are vegan and cruelty-free. We believe in respecting all life, and we're committed to not testing our products on animals.

Yes, our packaging is not only recyclable but also compostable. We are committed to reducing plastic waste, and we use zero plastic in our forever-protected glass bottles.

Biodegradable means that a product can be broken down by natural processes (like bacteria or other living organisms) without harming the environment. All Green Llama Clean products are biodegradable, meaning they won't contribute to pollution in our waterways or soil.

Yes, our products are septic-safe. They are formulated to be biodegradable and won't disrupt the natural bacteria in your septic system.

TVA (The Vegan Association) certification indicates that our packaging is 100% vegan and cruelty-free. It means no animal products or by-products are used in the manufacturing process, and no animal testing has been conducted at any stage.

Our packaging is made from a variety of sustainable materials. Our refill pods are compostable, our bottles are made from glass and are meant to be reused, and our shipping materials are recyclable.

Yes, our products are non-toxic. We don't use harsh or harmful chemicals, making our products safe for you, your family, and the environment.

Our refill tablets are a concentrated form of our cleaning solutions. You simply drop a tablet into one of our forever-protected glass bottles, add 16 oz of warm water, and shake the bottle to mix the cleaning solution. It's a simple, effective, and eco-friendly way to clean.

You can add Green Llama laundry powder directly into the drum of your washing machine before adding clothes. For machines with a dedicated detergent compartment, place the powder in that section.

While our refill tablets are designed to work perfectly with our Green Llama bottles, they can also be used with any clean, empty spray bottle. Just ensure the bottle can hold at least 16 oz of solution.

We ship anywhere in the USA.

We use industry models to determine the amount of CO2 that is released into the atmosphere for each shipment, and then we give the amount of money needed to offset those emissions. These carbon credits are purchased through Pachama to support their conservation, reforestation and regrowth projects. While we know carbon neutral shipping is not the perfect solution to climate change, it is a necessary tool.

Yes, purchases within 90 days are eligible for returns, except for refill items, which do not need to be returned.

Items should be returned in their original condition and packaging. Include your receipt or proof of purchase in the package.

Initially, you'll cover the shipping costs. However, we refund these costs along with your purchase amount after processing your return.

After we inspect your returned item, we'll process your refund. Expect the refund, including shipping costs, within a few days depending on your bank's processing times.

Refill items don't need to be returned. For all other non-refill items, follow our simple return steps.

We prioritize eco-friendly packaging and processes, encouraging customers to reuse original packaging for returns. Our mission is sustainability in every action, including returns.