Refund policy
Don’t like it, get your money back!
Simple Return Policy
Enjoy hassle-free returns within 90 days of your purchase with Green Llama. Refill items? Keep them on us—no need to return but let us know that your are not happy with them and want a refund!
Ensure all non-refill items are returned in their original condition and packaging. Remember, the inclusion of your receipt or proof of purchase is essential.
Refunds Made Easy
Upon receipt, we will inspect your returned item and notify you of the refund status. Approved returns will see a refund to your original payment method, including any initial shipping costs, typically within a few days depending on your bank.
Shipping Info
The cost of return shipping is initially covered by you. However, we balance the scales by refunding these costs along with your purchase amount once your return is processed.
Your Green Return Pathway
- 90-Day Green Grace Period: Within 90 days? Great, let's proceed. Beyond 90 days, unfortunately, we cannot accept returns.
- Identify Your Return: Refill item? No return necessary, but we’re open to discussing a refund. Other items? Pack them eco-friendly for return.
- Eco-Friendly Packing: Return items in their original packaging with a receipt or proof of purchase included.
- Initiate The Return: Cover the initial shipping, and we’ll refund this cost with your purchase amount post-inspection.
🌱 Navigating Green Returns with Green Llama 🌱
At Green Llama, we’re dedicated to a transparent and honest return process, aiming to foster a community focused on learning and making informed eco-decisions. Returns offer us a chance to refine our sustainability journey, ensuring our products align with the eco-conscious lifestyle of our community.
Your feedback is invaluable to us, helping Green Llama grow greener every day. We’re here to support your eco-journey with laughter, learning, and a deep commitment to positive change.
Let’s progress towards a more sustainable world together, embracing the journey with joy and purpose. 🌎💚🦙